Privacy Policy win1win3 — Malaysia Personal Data Protection

Win1win3 ("we", "Platform" or "win1win3") cares deeply about the privacy of every member who uses our services. We understand that your personal information is a trust that must be taken seriously, and we do not arbitrarily use or disclose that data to any third party.

This Privacy Policy applies to all information we collect through the win1win3 website, our mobile app, and all related service channels. It explains the types of data we collect, why we need it, how we use it, and the steps we take to keep your data safe at all times.

We encourage you to read this document carefully. If you have any questions about how we handle your personal data, the win1win3 support team is available at any time via our platform's live chat.

Win1win3 collects various types of information depending on how you interact with our platform. Generally, the data we collect falls into three main categories:

Registration & Identity Information:

• Full name as stated in your official identification document
• Date of birth and gender
• Email address and mobile number
• Residential address
• MyKad or passport number for the KYC process

Financial & Transaction Information:

• Bank name and bank account number for withdrawal purposes
• Records of all deposits and withdrawals made through the platform
• Wagering history and gaming activity
• Records of claimed bonuses and promotions

Technical & Usage Information:

Win1win3 collects your personal information through several different methods, depending on your interactions with our platform:

• Directly from you — when you register an account, complete your profile, make a deposit or withdrawal, contact customer support, or fill in a feedback form.
• Automatically — through tracking technologies such as cookies, login sessions and analytics tools that record platform usage patterns anonymously.
• Through the KYC process — when you submit identity documents for identity verification, we will process and store copies of those documents in our secure systems.
• From legitimate third parties — in certain cases, we may receive information from payment service providers or identity verification agencies we engage, solely for security and compliance purposes.

Win1win3 uses the personal information collected for the following purposes:

• Account management — to create, maintain and protect your account on the win1win3 platform.
• Transaction processing — to process deposits, withdrawals and all financial transactions related to your account securely and accurately.
• Identity verification (KYC) — to meet compliance requirements and ensure the win1win3 platform is not misused for illegal activities.
• Customer support — to help you resolve issues, answer enquiries and provide technical assistance when needed.
• Platform security — to detect and prevent fraud, money laundering and any security threats that could affect other members.
• Service improvement — to analyse usage patterns and continuously improve the user experience on the win1win3 platform.
• Marketing communications — to keep you informed about the latest promotions, bonuses and offers that may interest you, only if you have consented to receive them.

Win1win3 will not use your personal data for any purpose other than those stated above without obtaining your consent beforehand.

win1win3 does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. This is our absolute commitment to all members.

However, in certain limited situations, win1win3 may share your information with the following parties:

• Payment service providers — required transaction information is shared with payment processors such as FPX, Touch 'n Go and local eWallet providers to complete your transactions.
• Technology service providers — software and infrastructure providers that help operate the win1win3 platform may have limited access to certain data within the scope of their work only.
• Authorities and law enforcement agencies — win1win3 will disclose required information when ordered by a court, authority or qualified law enforcement agency under Malaysian law.
• In an emergency — to protect the safety and rights of win1win3, our members or the public when required.

All third parties who receive your information are required to comply with strict privacy standards and are prohibited from using that data for any purpose other than those specified in their service agreements with win1win3.

Win1win3 invests seriously in security infrastructure to ensure all members' personal data is protected at all times. The key security measures we employ include:

• 256-bit SSL encryption on all pages and all communications between your browser and win1win3 servers.
• Database-level data encryption for all sensitive information stored in our systems.
• Two-factor authentication (2FA) available to all member accounts, and we encourage all users to activate this feature.
• 24/7 security monitoring by a cybersecurity team that monitors and responds to any threats.
• Regular security audits by independent third parties to identify and remediate any system vulnerabilities.
• Strict access controls ensuring that only authorised personnel can access members' personal data, and only within the scope of their duties.

Win1win3 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.

We use several types of cookies:

• Essential Cookies — required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting basic platform functionality.
• Performance Cookies — helps us understand how members interact with the win1win3 platform so we can continue to improve it.
• Preference Cookies — stores your preferences such as language and display settings for a more convenient experience on future visits.

You can control or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the win1win3 platform.

As a win1win3 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

Win1win3 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable law.

In general, account and transaction records are retained for a minimum of seven (7) years after account closure to meet legal and tax compliance requirements. Technical data and activity logs are typically retained for a shorter period.

When data is no longer needed for any legitimate purpose, win1win3 will securely delete or anonymize it using industry-recognized methods.

Win1win3 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or technological developments. Any material changes will be communicated to members via a notice on the platform or through your registered email.

The latest update date is always displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how win1win3 handles your personal data.

If you have any questions, concerns or complaints regarding your privacy and the handling of your personal data by win1win3, we encourage you to contact us directly:

• Live Chat: Available 24/7 via the win1win3 platform
• Email: [email protected]
• FAQ Page: Visit our FAQ page for immediate assistance

Our team will acknowledge receipt of your enquiry within 48 working hours and work to resolve it fully within a reasonable timeframe.